Answers to Common ERP, CRM and Delivery Questions
Find practical answers about selecting Microsoft business applications, planning implementation, migration, integration, training and ongoing support.
ERP and CRM basics
What is the difference between ERP and CRM? +
ERP focuses on internal business operations; CRM focuses on customer-related processes.
How long does implementation take? +
Timelines vary with scope, data, integrations, localization and organizational readiness.
Do you provide support after go-live? +
DG offers support and managed services subject to agreed scope.
Can we keep existing applications? +
Often, subject to integration and compatibility assessment.
Planning and delivery
Where should an ERP or CRM project begin? +
Start with process discovery, current-system review, requirements and business objectives.
How do we choose between Business Central and Finance? +
We evaluate organizational scale, complexity, localization, processes and integration requirements.
Can we engage DG for a single service? +
Yes. Individual consulting, integration, development and support engagements can be scoped separately.
Do you provide consultants to augment our team? +
Yes, subject to resource availability and role requirements.
Working with Dynamics Generation
Can DG work alongside an internal IT team? +
Yes. DG offers project services and specialist resource augmentation.
Where is DG located? +
DG lists an office in Dubai Silicon Oasis, Dubai, UAE.
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