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Microsoft Dynamics 365 solutions

The complete portfolio of Dynamics 365 applications — ERP and CRM — implemented, customized and supported by Dynamics Generation. Explore each solution in depth.

Overview

One connected platform for your whole business

Microsoft Dynamics 365 unifies finance, operations, sales, service and marketing on a single cloud platform, with built-in AI through Copilot and autonomous agents. We help you choose, deploy and get value from the right combination of apps.

ERP · Finance & Operations

Run smarter operations

Streamline financial and operational processes with AI-powered enterprise resource planning.

Dynamics 365 Finance

Automate financial records, reporting and forecasting with autonomous reconciliation agents that accelerate your close.

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Supply Chain Management

AI-driven demand forecasting, inventory optimization and supplier visibility to build resilient operations.

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Business Central

An all-in-one ERP for small and midsize businesses — finance, sales, service and operations with built-in Copilot.

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Project Operations

Connect service delivery from estimation through billing, with agents managing budgets and invoicing.

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Human Resources

Unify HR across the employee lifecycle with Copilot-driven engagement and retention insight.

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Commerce

Deliver unified, personalized shopping across in-store, online and call center channels.

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CRM · Customer Engagement

Delight every customer

Build stronger relationships and exceptional experiences across sales, service and marketing.

Dynamics 365 Sales

Close more deals with AI opportunity scoring, guided selling and real-time next-best actions.

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Customer Service

Resolve issues faster with Copilot-assisted agents, automated case creation and omnichannel support.

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Customer Insights

Unify data across sales, marketing and service to power segmentation and personalization.

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Contact Center

Agentic contact center with intelligent routing, sentiment analysis and autonomous resolution.

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Field Service

Deliver exceptional on-site service with smart scheduling and dynamic technician assignment.

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Copilot Studio

Build custom low-code AI agents tailored to your unique business processes.

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