Omnichannel contact handling scenarios.
CRM · Customer Engagement · Contact Center
Connect Customer Conversations and Service Processes
Dynamics 365 Contact Center provides contact center capabilities across supported communication channels. DG can help assess operational needs, integration design and implementation scope.
Why it matters
Built around the way your business works
The right solution should improve specific business processes while remaining maintainable, secure and aligned with organizational goals.
Capabilities & scope
What Contact Center can cover
Agent workflow and customer context.
Service analytics and CRM integration.
Our approach
How Dynamics Generation helps
Assess channels, telephony, security, licensing and service workflows before recommending architecture.
- 01
Discover
Understand business priorities, current systems and the people involved.
- 02
Assess
Determine where standard product capabilities fit and where gaps exist.
- 03
Design
Define the solution architecture, integrations and a phased roadmap.
- 04
Build
Configure, extend, integrate and migrate according to the agreed scope.
- 05
Validate
Test processes, data and integrations, and prepare users for go-live.
- 06
Support
Stabilize, support adoption and continue improving after go-live.
FAQ
Contact Center — questions answered
Can we retain our existing telephony provider? +
Compatibility and integration options require technical assessment.
What services does DG provide? +
DG can support discovery, design, implementation, integration, training and post-go-live optimization according to the agreed scope.
Explore more
Explore related pages
Next step
Request a Solution Consultation
Tell us about your business priorities, current systems and intended outcomes. Our team can discuss a suitable next step.